Help Desk of the Tax and Customs Information System (Help Desk SISC)
Answers to the most popular questions about the Customs Tariff portal can be found in the FAQ section.
However, if you do not find the information you are looking for, you can submit a question, comment or problem regarding the Customs Tariff portal on the Help Desk SISC.
You can contact the Help Desk SISC:
Submitting requests via CSD (Central Service Desk)
We recommend this form of contact as it allows us to handle your entry as soon as possible. Please describe the problem clearly so we will prepare the right solution for you.
Note! If you want to contact the Help Desk SISC, please log in to PUESC first.
- in the CSD portal, clickNew request
- from the Service Catalogue, select the service to which you want to send the service request
- after selecting the service, please select Classification — this selection will allow you to describe the request in more detail
- describe your problem in the open entry form, in the field Description of the request
- after making sure that you've already described the problem, click Continue
- now you can add attachments to your request (screenshots or other relevant information), you can also send the request without attachments.
- click Submit - the request will be immediately sent to the Help Desk SISC operators and you will receive:
- information in the window — Entry ZGL2329987 has been created (indicative number)
- email confirming registration of the entry
- after the request has been handled by the Help Desk SISC operators, you will receive an email confirming that the request has been resolved
Note! All messages are sent from pomoc.Informatyczna@mf.gov.pl
Submissions by e-mail
JIf you have used the help via the CSD website at least once, you can send your request by email to helpdesk-eclo@mf.gov.pl
Please send the request from your email address that is your PUESC login.
Note! The request sent from another address will be automatically rejected.
In the subject of the e-mail, provide the name of the service - ISZTAR4.
Describe the problem in detail so we can prepare a solution without asking you for additional information. You can also add attachments to your message.
What matters can you contact the Help Desk SISC?
- handling of entries — registration and handling of entries concerning errors and irregularities in the operation of the Customs Tariff portal,
- handling requests for information — registration and handling requests for information about the Customs Tariff portal.
The service of the Help Desk SISC consultants does not include filling in the forms - available on PUESC - together with the user.
The Help Desk SISC does not provide support in the field of the legal provisions on which individual services operate, as well as customs and tax rates, classification of goods, tariff restrictions, obligations and tax settlements, fines and administrative penalties.
What is the time of handling of requests?/strong>
Most requests are handled on a regular basis. We reply as soon as possible after registration of a request or during the phone call. In the case of requests that concern complex errors or irregularities, the handling time may be extended due to the need to analyse the request and to develop an effective solution.
What is the processing time for information requests?
Most requests are handled on a regular basis. We reply as soon as possible after registration of an request or during the phone call. In the case of a complex request, the handling time may be extended due to the need to analyse the request and to develop an effective solution.
How to make a complaint?
Within 5 days of receipt of the reply, you can send a complaint or a request for additional clarifications concerning the entries and service requests dealt with in the Help Desk SISC. You will do this through the Central Service Desk portal (the page opens in new window).